SHIPPING POLICY / DELIVERY POLICY
All orders are placed by 2 p.m. Many of the products we sell are drop shipped directly from warehouses around the country. Although certain items are kept in stock, some products are custom made to order and require manufacturing time. Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
At Cartrix.com, 99% of all items have Free Shipping, which means no worries about extra costs on the vast majority of auto accessories for your vehicle.
SHIPPING / DELIVERY TIMES
The estimated shipping time of your item(s) is available at the Order Status Page. Next to each item in your order is an estimated time for your item(s) to leave the manufacturer warehouse. Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time. When available, expedited shipping options will also be offered to you in your cart. *Please note: orders shipped with expedited delivery options are not eligible for Free Shipping.
Cartrix.com is pleased to accept Canadian orders on most of our products. If a product cannot be shipped to Canada, you will be notified in the cart. There are three ways to place a Canadian order with us:
- Our online shopping cart
Add the items you wish to order to the Online Shopping Cart. At checkout, enter your information and be sure to give us the country to which you want your items shipped. Our sales representative will contact you within 1-2 business days to confirm your order and get your approval for shipping charges.
- Place your order by phone
Canadian orders can also be placed by calling our Sales department at 1-800-227-8749. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will confirm your order total and shipping costs.
- Email us your order
Send us an email at email@example.com, including the item(s) you wish to order and the complete shipping address. We'll contact you within 1-2 business days with a total for your order, including shipping costs.
All Canadian orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-800-227-8749, or email us at firstname.lastname@example.org. Be ready with the items you want to order and the exact address to which they will be shipping.
For Canadian orders placed online, an Cartrix.com sales representative will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates.
Customs and Brokerage Fees
Canadian orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Cartrix.com does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to Cartrix.com due to unexpected tariffs and customs fees.
Unfortunately, we can't ship the package to PO Boxes. Please indicate the shipping address that is not PO box. If you can't provide the shipping address other than PO box, please contact us.
Cartrix.com is pleased to accept international orders on most of our products as well. Same rules are applied as Canadian orders.
ALASKA, HAWAII, and U.S. TERRITORIES
All orders from Alaska, Hawaii, Puerto Rico and other U.S. Territories. are treated as international orders. They will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.