CarTrix FAQ

  1. Privacy Policy
    1. Security Policy
    2. Personal identification information
    3. Non-personal identification information
    4. Web browser cookies
    5. How we use collected information
    6. How we protect your information
    7. Sharing your personal information
    8. Third party websites
    9. Changes to this privacy policy
    10. Your acceptance of these terms
    11. Contacting Us
  2. Shipping Information
    1. Shipping Cost
    2. Shipping / Delivery Times
    3. Canadian Orders
    4. Shipping address
    5. International Orders
    6. Alaska, Hawaii, and US Territories
  3. Terms of Use
    1. Terms
    2. Use License
    3. Disclaimer
    4. Limitations
    5. Revisions and Errata
    6. Links
    7. Site Terms of Use Modifications
    8. Governing Law
  4. FAQ
  5. Returns
    1. Do your pre-paid labels cover international returns
    2. How long does it take for me to get a refund?
    3. I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
    4. I printed out my label and misplaced it. How can I retrieve it again?
    5. I want to return my purchase! What do I do?
  6. Paypal
    1. How do I sign up for PayPal?
    2. How do I use a Paypal payment option?
    3. How is billing done for PayPal?
    4. What do I do if I have questions about my PayPal account?
    5. What is PayPal?
    6. When are funds transferred out of my PayPal account for my order?
  7. Returns
    1. Return Policy
    2. Core Charges
    3. Return procedure
    4. Defective Items
    5. Restocking Fees
    6. Credits
    7. Exchanges/Replacements
    8. Non-returnable Products
    9. Holiday Returns
  8. Across The Board
    1. Do you do back orders?
    2. Do you have a catalog?
    3. Do you match prices if an item goes on sale after my purchase?
    4. Do you offer Live Chat support?
    5. How can I write a review on a product?
    6. How do I unsubscribe from any of your mailing lists?
    7. How do I use my Gift Certificate/Coupon Code/Store Credit Code?
    8. I tried to check out and the item in my shopping cart disappeared, what happened?
    9. Is the item I want going to go on sale soon?
    10. My email address has changed. How do I update this information to my current account?
    11. The item I want is out of stock. What do I do now?
    12. Do you accept orders through VOIP?
  9. Payment Information
    1. What can cause my order to be delayed?
    2. Do you accept international credit cards?
    3. Do you allow Cashier's Checks or Money Orders?
    4. Do you charge sales tax on any item?
    5. Is it safe to use my credit card on your site?
    6. Is it safe to use my debit card online?
    7. What forms of payment do you accept?
  10. CARTRIX.com Store Credit
    1. How can I obtain the balance of my store credit?
    2. How do I use store credit?
    3. I lost my store credit code, how do I get it?
    4. What is store credit and how do I get it?

Privacy Policy

Q: Security Policy

This statement should tell the consumer how their personal information is kept secure during the transmission of payment.

“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.” (Etc.)

Q: Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Q: Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Q: Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Q: How we use collected information

CARTRIX.com collects and uses Users personal information for the following purposes:

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Q: How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Q: Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Q: Third party websites

Q: Changes to this privacy policy

CARTRIX.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Q: Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Q: Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: CARTRIX.com
www.cartrix.com
1347 Alter St., Philladelphia, PA, 19147
1-215-334-6047
[email protected]


Shipping Information

Q: Shipping Cost

At Cartrix.com, 99% of all items have Free Shipping, which means no worries about extra costs on the vast majority of auto accessories for your vehicle.

Q: Shipping / Delivery Times

The estimated shipping time of your item(s) is available at the Order Status Page. Next to each item in your order is an estimated time for your item(s) to leave the manufacturer warehouse. Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time. When available, expedited shipping options will also be offered to you in your cart. *Please note: orders shipped with expedited delivery options are not eligible for Free Shipping.

Q: Canadian Orders

Cartrix.com is pleased to accept Canadian orders on most of our products. If a product cannot be shipped to Canada, you will be notified in the cart. There are three ways to place a Canadian order with us:

  1. Our online shopping cart 
    Add the items you wish to order to the Online Shopping Cart. At checkout, enter your information and be sure to give us the country to which you want your items shipped. Our sales representative will contact you within 1-2 business days to confirm your order and get your approval for shipping charges.
  2. Place your order by phone
    Canadian orders can also be placed by calling our Sales department at 1-800-227-8749. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will confirm your order total and shipping costs.
  3. Email us your order 
    Send us an email at 
    [email protected], including the item(s) you wish to order and the complete shipping address. We'll contact you within 1-2 business days with a total for your order, including shipping costs.

All Canadian orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-800-227-8749, or email us at [email protected]. Be ready with the items you want to order and the exact address to which they will be shipping .

For Canadian orders placed online, an Cartrix.com sales representative will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates.

Customs and Brokerage Fees

Canadian orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Cartrix.com does not include any of these fees. Customs fees are normally charged by the company delivering the package.

**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to Cartrix.com due to unexpected tariffs and customs fees.

Q: Shipping address

Unfortunately, we can't ship the package to PO Boxes. Please indicate the shipping address that is not PO box. If you can't provide the shipping address other than PO box, please contact us.

Q: International Orders

Cartrix.com is pleased to accept international orders on most of our products as well. Same rules are applied as Canadian orders.

Q: Alaska, Hawaii, and US Territories

All orders from Alaska, Hawaii, Puerto Rico and other U.S. Territories. are treated as international orders. They will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.


Terms of Use

Q: Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Q: Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Cartrix.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Cartrix.com's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Cartrix.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Q: Disclaimer

The materials on Cartrix.com's web site are provided "as is". Cartrix.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Cartrix.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Q: Limitations

In no event shall Cartrix.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Cartrix.com's Internet site, even if Cartrix.com or a Cartrix.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Q: Revisions and Errata

The materials appearing on Cartrix.com's web site could include technical, typographical, or photographic errors. Cartrix.com does not warrant that any of the materials on its web site are accurate, complete, or current. Cartrix.com may make changes to the materials contained on its web site at any time without notice. Cartrix.com does not, however, make any commitment to update the materials.

Q: Links

Cartrix.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Cartrix.com of the site. Use of any such linked web site is at the user's own risk.

Q: Site Terms of Use Modifications

Cartrix.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Q: Governing Law

Any claim relating to Cartrix.com's web site shall be governed by the laws of the State of Philladelphia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.


Returns

Q: Do your pre-paid labels cover international returns

Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.

Q: How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the CARTRIX Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q: I just printed out my USPS return label and it has two barcodes on it, is this the correct label?

CARTRIX.com has changed the USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.

Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the CARTRIX Fulfillment Centers.

If you misplace your USPS Flex label, please contact the CARTRIX Customer Loyalty Team at 1-800-227-8749 for assistance in attaining a new Flex Label.

Q: I printed out my label and misplaced it. How can I retrieve it again?

We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at CARTRIX.com.

  1. Go to the website and click on My Account in the upper right hand corner.
  2. Log in to your account using your email address and password.
  3. Choose the order number of the merchandise you wish to return.
  4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
  5. Your label will appear for you to print.

Q: I want to return my purchase! What do I do?

You can go here for detailed information on returns.


Paypal

Q: How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

Q: How do I use a Paypal payment option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

Q: How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 1-800-227-8749.

Q: What do I do if I have questions about my PayPal account?

You may contact PayPal customer service by calling 1-800-227-8749 or go to https://www.paypal.com for support and additional information.

Q: What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

Q: When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 1-800-227-8749.


Returns

Q: Return Policy

The vast majority of products available at CARTRIX.com are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs. Some products, such as radar detectors and engine programmers, require a 15% restocking fee and are subject to inspection before a credit is issued. CARTRIX.com does not accept returns on used items, custom-painted products or items shipped via truck freight. International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part. CARTRIX.com will not reimburse labor charges or installation fees under any circumstances. Nor will CARTRIX.com reimburse for any damages incurred during installation or use of product. Orders placed using PayPal or Bill Me Later must pass an inspection before any credit will be issued.

Q: Core Charges

The sale of certain automotive parts comes with an additional core charge. The “Core Charge” is a form of a deposit you pay until returning the old part you have removed from your vehicle. The charge is refunded to you, when you return the core. CARTRIX.com is not responsible for return shipping on core items.

Q: Return procedure

To get an RA#, log in to Order Status with your email address and password/order number. Select the "Return Items" link above the product(s) in your order and choose a return reason from the dropdown menu on the right. Then click the "Submit" button, and your return request will be sent to our returns department. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee. CARTRIX.com is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.

Log-in to your account here

Q: Defective Items

If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.

Q: Restocking Fees

CARTRIX.com does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.

A 15% restocking fee also applies to the following:

  • Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box.
  • Orders placed for the incorrect model year of your vehicle
    Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle and vice versa. Ordering a product not specifically designed for your vehicle (for example, a 2006 model car cover ordered for a 2007 vehicle) is done at your own risk and will incur a restocking fee if returned.

Q: Credits

All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:

  • The item(s) must be returned in a new condition
    All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.
  • The returned package must be clearly labeled with a proper Return Authorization Number (RA#)
    Items returned without an RA# clearly displayed on the box will be charged a 15% restocking fee. For more information on how to obtain an RA#, click here.

The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.

Q: Exchanges/Replacements

Items to be replaced must meet the same conditions as items returned to CARTRIX.com for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, or email us at [email protected] or call us at 800-227-8749 for expedited ordering. Express shipping charges may apply for rush orders.

Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee. Log in to your Order Status Page to begin the return process and receive your RA#.

Q: Non-returnable Products

Most of the items available at CARTRIX.com may be returned for full or partial credit. However, some items for your specific vehicle are not returnable. In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances. The vast majority of our customers are extremely happy with their items and never need to return them.

Q: Holiday Returns

During the holiday season, CARTRIX.com makes it easier than ever for you or your gift recipients to return items. On orders placed between Nov 26th and Dec 24th, you'll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy. As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.


Across The Board

Q: Do you do back orders?

No. We do not do back orders. If an item is out of stock the CARTRIX Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Q: Do you have a catalog?

No, we do not have a printed catalog. You have a 'virtual' catalog instead on this website, we made sure you have an easy access to the items you need. If there is a particular items that you are interested in, please feel free to contact us and we will be happy to help you locate it.

Q: Do you match prices if an item goes on sale after my purchase?

Yes! If an item you order from CARTRIX.com goes on sale on CARTRIX within 10 days of your original purchase, just contact us anytime during that 10 day time frame and we’ll be happy to refund the difference to your original method of payment.

Q: Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top right hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

Q: How can I write a review on a product?

You can write a product review in with just 5 easy steps:

  1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
  2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
  3. Then, click on the orange ‘Submit your Review’ button.
  4. Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.

Please visit Terms of Use to review the legal terms and conditions concerning your submission of reviews.

Q: How do I unsubscribe from any of your mailing lists?

You can simply click on 'unsubscribe me' on the bottom of email. It's simple as that.

Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?

Using your code is as easy as 1-2-3!

  1. Place all of the items in your shopping cart.
  2. Under the Grand Total, click on "Have a Gift Certificate or Coupon Code? Add it here"
  3. Enter the code in the new box and click "Update Grand Total"

Q: I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on CARTRIX.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Q: Is the item I want going to go on sale soon?

Unfortunately, CARTRIX.com does not know if an item will go on sale or be marked down until it actually happens. Please visit us back and check for the special offers.

Q: My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

  1. Visit the website and click on "My Account" in the upper right-hand corner of the page.
  2. Log in to your account by typing your previous e-mail address and password.
  3. Once logged in, click on "Edit Profile," towards the right hand side of the page.
  4. Type your new e-mail address on lines 3 and 4.
  5. Verify your "Current password" at the bottom.
  6. Click "Update Now."
  7. Your e-mail will be updated.

Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the CARTRIX Customer Loyalty Team at 1-800-227-8749 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.

Q: The item I want is out of stock. What do I do now?

CARTRIX.com is very sorry that the item that you need is out of stock. On the product page, there is a link that says "Notify me". If you click on that link, you will see a popup that will let you add your email address to our notification list. When the product becomes available, you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

Q: Do you accept orders through VOIP?

While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may call us from any land line or cellular phone at 1-800-227-8749. We apologize for the inconvenience this may cause.


Payment Information

Q: What can cause my order to be delayed?

  1. If the billing information you provided does not match what your bank has on file(including address and telephone number), your order may be delayed.
  2. We all love sending gifts to others and ourselves, as much as we love receiving them. However, if you are shipping to an address other than your billing address your order may be delayed.

Q: Do you accept international credit cards?

Currently CARTRIX.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issused and contain a logo from eitherVisa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

  • Enter your street address on Address Line 1.
  • Enter your City, County or Province, and Postal Code on Address Line 2.
  • Enter your Country for the city.
  • Enter AA for the state.
  • Enter 11111 for the zip code.

For the shipping information

  • Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping.  We apologize for any inconvenience this may cause.

Q: Do you allow Cashier's Checks or Money Orders?

No. At this time CARTRIX.com does not accept Cashier's Checks or Money Orders.

Q: Do you charge sales tax on any item?

CARTRIX Retail, Inc. is required by law to collect sales tax on orders shipped to Kentucky, Nevada, New York, North Carolina and Washington. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Important Sales Tax Information

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Oklahoma

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

Colorado

Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

South Dakota

For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Vermont

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

Q: Is it safe to use my credit card on your site?

Yes! CARTRIX.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: Is it safe to use my debit card online?

Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: What forms of payment do you accept?

CARTRIX.com currently accepts Visa, MasterCard, Discover, American Express, and PayPal for all orders.


CARTRIX.com Store Credit

Q: How can I obtain the balance of my store credit?

Your Store Credit balance is listed in the store credit section on the My Account Page. You may also obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-227-8749.

Q: How do I use store credit?

The easiest way for you to use store credit is applying it in your shopping cart. To do this, start by being logged in your CARTRIX account. Once logged in go to your shopping cart. You will find a grey button underneath the grand total. The current amount of store credit you have available will appear to the left of the button. The button will say "Apply Store Credit". After clicking on this button, your grand total will be updated. At this point you can proceed to checkout.

Please know that if you do not have store credit available for use, this button will not appear in your shopping cart.

Q: I lost my store credit code, how do I get it?

You can find your store credit code in the email you were sent when your return was received and you were given store credit. If you lost this email or cannot find this email, you may obtain your code by calling the CARTRIX Customer Loyalty Team at 1-800-927-7671, who would be more than happy to email you another copy as we're unable to provide the code by phone.

Q: What is store credit and how do I get it?

Store Credit is credit received for returns that may be used to purchase future orders on the website. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive store credit for the amount of your return.

Please keep in mind that store credit is only available once your item(s) has been returned and processed.

For more information on store credit, see our terms