The vast majority of products available at CARTRIX.com are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs. Some products, such as radar detectors and engine programmers, require a 15% restocking fee and are subject to inspection before a credit is issued. CARTRIX.com does not accept returns on used items, custom-painted products or items shipped via truck freight. International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part. CARTRIX.com will not reimburse labor charges or installation fees under any circumstances. Nor will CARTRIX.com reimburse for any damages incurred during installation or use of product. Orders placed using PayPal or Bill Me Later must pass an inspection before any credit will be issued.
The sale of certain automotive parts comes with an additional core charge. The “Core Charge” is a form of a deposit you pay until returning the old part you have removed from your vehicle. The charge is refunded to you, when you return the core. CARTRIX.com is not responsible for return shipping on core items.
To get an RA#, log in to Order Status with your email address and password/order number. Select the "Return Items" link above the product(s) in your order and choose a return reason from the dropdown menu on the right. Then click the "Submit" button, and your return request will be sent to our returns department. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee. CARTRIX.com is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.
CARTRIX.com does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.
A 15% restocking fee also applies to the following:
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.
Items to be replaced must meet the same conditions as items returned to CARTRIX.com for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, or email us at [email protected] or call us at 800-227-8749 for expedited ordering. Express shipping charges may apply for rush orders.
Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee. Log in to your Order Status Page to begin the return process and receive your RA#.
Most of the items available at CARTRIX.com may be returned for full or partial credit. However, some items for your specific vehicle are not returnable. In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances. The vast majority of our customers are extremely happy with their items and never need to return them.
During the holiday season, CARTRIX.com makes it easier than ever for you or your gift recipients to return items. On orders placed between Nov 26th and Dec 24th, you'll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy. As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.