Returns

  1. Do your pre-paid labels cover international returns
  2. How long does it take for me to get a refund?
  3. I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
  4. I printed out my label and misplaced it. How can I retrieve it again?
  5. I want to return my purchase! What do I do?

Q: Do your pre-paid labels cover international returns

Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.

Q: How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the CARTRIX Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q: I just printed out my USPS return label and it has two barcodes on it, is this the correct label?

CARTRIX.com has changed the USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.

Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the CARTRIX Fulfillment Centers.

If you misplace your USPS Flex label, please contact the CARTRIX Customer Loyalty Team at 1-800-227-8749 for assistance in attaining a new Flex Label.

Q: I printed out my label and misplaced it. How can I retrieve it again?

We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at CARTRIX.com.

  1. Go to the website and click on My Account in the upper right hand corner.
  2. Log in to your account using your email address and password.
  3. Choose the order number of the merchandise you wish to return.
  4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
  5. Your label will appear for you to print.

Q: I want to return my purchase! What do I do?

You can go here for detailed information on returns.