Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.
It may take 4-5 business days for your return to reach the CARTRIX Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
CARTRIX.com has changed the USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.
Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the CARTRIX Fulfillment Centers.
If you misplace your USPS Flex label, please contact the CARTRIX Customer Loyalty Team at 1-800-227-8749 for assistance in attaining a new Flex Label.
We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at CARTRIX.com.
You can go here for detailed information on returns.