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CARTRIX.com Store Credit

  1. How can I obtain the balance of my store credit?
  2. How do I use store credit?
  3. I lost my store credit code, how do I get it?
  4. What is store credit and how do I get it?

Q: How can I obtain the balance of my store credit?

Your Store Credit balance is listed in the store credit section on the My Account Page. You may also obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-227-8749.

Q: How do I use store credit?

The easiest way for you to use store credit is applying it in your shopping cart. To do this, start by being logged in your CARTRIX account. Once logged in go to your shopping cart. You will find a grey button underneath the grand total. The current amount of store credit you have available will appear to the left of the button. The button will say "Apply Store Credit". After clicking on this button, your grand total will be updated. At this point you can proceed to checkout.

Please know that if you do not have store credit available for use, this button will not appear in your shopping cart.

Q: I lost my store credit code, how do I get it?

You can find your store credit code in the email you were sent when your return was received and you were given store credit. If you lost this email or cannot find this email, you may obtain your code by calling the CARTRIX Customer Loyalty Team at 1-800-927-7671, who would be more than happy to email you another copy as we're unable to provide the code by phone.

Q: What is store credit and how do I get it?

Store Credit is credit received for returns that may be used to purchase future orders on the website. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive store credit for the amount of your return.

Please keep in mind that store credit is only available once your item(s) has been returned and processed.

For more information on store credit, see our terms